Workshop Team Leader (Dumfries Depot)

Cornthwaite Group are a leading supplier global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We are looking for a Workshop Team Leader to lead and direct our Dumfries Service team for maximum efficiency and productivity. 

Main Responsibilities:

  • Mentor and train Service Technicians & Apprentices to improve abilities and retention.
  • Manage day to day workshop activities.
  • Charge 50% of time (minimum) to chargeable jobs.
  • Ensure maintenance standards are compliant and enforce all health & safety policies.
  • Work alongside the Workshop Controller helping the Technicians and Apprentices complete tasks within the times set out (monitor & reports any problems).
  • Build culture to actively promote Expert Checks and all other incremental service opportunities.
  • Monitor key metrics monthly to assure achievement of departmental goals.
  • Develop and mentor Technicians and Apprentices in all aspects of the workshop (technically and with common practices)
  • Attend to major breakdowns and critical issues ; assist Technicians with difficult repairs.
  • Greet customers if needed / work with Workshop Controller and Service Manager and listen carefully to their needs with strong customer service and interpersonal skills.
  • Ensure DTAC are completed to the levels required and the Service team are correctly trained to complete them efficiently.
  • Direct and assist Technicians in their tasks to ensure repairs are completed correctly and timeously and ensure quality control of all workmanship.
  • Exceed customer expectations and deliver distinctive quality with delivery/return of customer equipment.
  • Coordinate with the Parts department to identify timing, delivery and return of necessary parts.
  • Cover for the Workshop Controller when required to reduce disruption to workshop operations.
  • Maintain warranty parts area with accurate record keeping for audits & dispose parts correctly.
  • Responsible for the special tool inventory; recommends the purchase of new tools if necessary.
  • Identify and recommend training for the technicians. Coordinates the training program with the Workshop Controller and Service Manager.
  • Make recommendations regarding the purchase of Service vehicles, correctly maintains vehicles, and completes required maintenance records.
  • Engage fully with all new technology being brought into the workshop.
  • Ensure the workshop is clean, organised, and free of dangerous or hazardous material.

Attributes we are looking for:

  • Strong leadership and mentoring skills
  • Minimum of 5 years in the repair and maintenance of Ag/ Construction/ HGV machinery.
  • Previous experience of having worked in a supervisory role for at least 12 months.
  • Computer literate
  • Ability to network and build relationships with customers, peers, and colleagues.
  • Ability to prioritise workloads, time management skills and work in a fast-moving environment.
  • Warehouse, factory, or workshop experience required.

In return we will provide:

  • A structured work environment operating as a supportive team
  • Ongoing internal and manufacturer training
  • Generous holiday allowance including bank holidays
  • Company laptop, mobile phone & vehicle.

Job Type & Hours:

  • Full time/ Permanent/ Monday - Friday (occasional Saturdays and call-out on a rota basis)

Location:

  • Dumfries Depot

Salary:

  • Salary is dependent on experience.

How do you apply?

  • To apply, please send your CV to careers@cornthwaitegroup.com

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