Parts Representative (Kendal)

As a Parts Representative, you'll be a vital part of our aftersales team, ensuring our customers have fast, accurate access to the parts they need to keep their machinery running at its best. They also work closely with the Service team to ensure that parts needed for customer repairs and services are ordered correctly, assigned to the job/customer and available when the technicians need it. This role is integral to supporting aftersales performance, contributing to business growth, and helping us consistently meet and exceed customer expectations.

So, if you know your bits from your bobs, can build good working relationships with our customers, and are passionate about agriculture this outstanding opportunity awaits you!

Salary: dependant on experience

Job Type & Hours: Full time/ Permanent/ 8am-5.30pm Mon-Fri plus alternate Saturday mornings.

Location: Kendal Depot (LA7 7FP)

Main Duties & Responsibilities:

• Be the first point of contact for customers in the outlet and over the phone for any merchandise, parts or service enquiries.
• Foster excellent relationships with our customers to enable a first-class service and encourage continued custom.
• Maintain knowledge of the full range of parts, tools, equipment and services we offer, including groundcare and handheld, in order to proactively recommend, promote and sell as appropriate.
• Offer advice and troubleshooting assistance to customers regarding parts compatibility and usage.
• Identify required parts, pick parts from stock and place orders with suppliers to meet customer needs and expectations.
• Ensure payments are handled in line with procedure, completing invoicing and administrative tasks as needed.
• Maintain inventory and merchandise displays, ensuring the shop floor is welcoming and well-presented.

What We’re Looking For:

• Previous experience in a parts department or a mechanical role is essential
• Strong communication skills with the ability to effectively explain parts and products to customers and understand customer needs.
• Good knowledge and understanding of the agricultural industry and equipment.
• Good IT skills with the ability to use standard IT applications and learn new platforms/systems easily.
• Ability to build and develop strong customer relations to encourage continued custom and ensure we remain the John Deere dealer of choice.
• Strong attention to detail ensuring accuracy in order details, product numbers, pricing and CRM administration.
• Proactive and organised work ethic, with the ability to work on own initiative.

What We Offer

• 33 days holiday per year (including bank holidays)
• Buy/sell annual leave scheme
• Access to 24/7 confidential helpline and counselling
• Online GP access for you and your immediate family
• Staff discounts for parts, equipment and merchandise in our shops
• Company sick pay scheme
• Pension scheme with employer contributions
• Branded workwear provided
• Ongoing training and development opportunities
• A supportive and friendly environment

Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions.

We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.