Parts Advisor (Kendal Depot)

As a Parts Advisor, you'll be a vital part of our aftersales team, ensuring our customers have fast, accurate access to the parts they need to keep their machinery running at its best. They also work closely with our Service team to ensure that parts needed for customer repairs and services are ordered correctly, assigned to the job/customer and available when the technicians need it. This role is integral to supporting aftersales performance, contributing to business growth, and helping us consistently meet and exceed customer expectations.

So, if you know your bits from your bobs, can build good working relationships with our customers, and are passionate about agriculture this outstanding opportunity awaits you!                        

Main Responsibilities:

• Be the first point of contact for customers in the outlet and over the phone for any merchandise or parts enquiries, fostering excellent relationships to enable a first-class service
• Maintain knowledge of the full range of parts, tools, equipment and services we offer in order to proactively recommend, promote and sell as appropriate
• Identify required parts, pick parts from stock and place orders with suppliers to meet customer needs and expectations
• Ensure payments are handled in line with procedure, completing invoicing and administrative tasks as needed
• Maintain inventory and merchandise displays, ensuring the shop floor is welcoming and well-presented

Attributes we are looking for:

• Previous experience in a similar role is preferred, but not essential as training can be provided if you are willing to learn!
• Good knowledge and understanding of the agricultural industry and equipment.
• Proactive and organised work ethic, with the ability to work on own initiative.
• Good IT skills with the ability to use standard IT applications and learn new platforms/systems easily.
• Strong communication skills with the ability to build and maintain excellent working relationships with our customers.

Job Type & Hours:

• Full Time/ Permanent
• Monday-Friday and alternate Saturday mornings.

Location:

• Kendal Depot 

Salary

• Negotiable depending on experience.

 If you’d like to apply for this role, please send your CV to careers@cornthwaitegroup.com 

Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions. We hold over £5 million of parts stock from premium brands including John Deere, Kramer, Wacker Neuson, Vapormatic, Kramp, Spearhead, Stihl, Milwaukee and many more!

We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.